Idea versus Vodafone in India
Live in India? Looking to get a new SIM card? Before you buy, read our comparison below!
Having had both Pre-
As you will read below, while Vodafone’s service is professional and informative, Idea’s customer service is terrible; at best disinterested and uncaring but, arguably, ethically questionable with Sales Executives miss selling products and a total disregard for your consumer’s rights.
Apart from miss selling their products, the simple fact remains that Idea’s 3G service
is a very, very long way off what they advertise. While you can regularly see speeds
in excess of 3 or 4 megabits per second on the Vodafone 3G network (in fact we often
clock over 7mb per second on Vodafone), you struggle to get anywhere near 1 megabit
per second on Idea’s 3G data network -
“No Ullu Banaoing TVC” ?? It seems to me that Idea is the one trying to fool you …
As you’ll see by the Final Score, you’re better off with a ZooZoo!
Want to know more? Read on …
Immediately you walk into one of Vodafone’s Customer Care centres you can see the professionalism and importance that Vodafone places on serving its customers. The showrooms are smart, clean and efficient and fit well with a 21st century global mobile provider. The staff are informative, helpful and efficient and, if you do have any problems, they are always ready to help resolve them.
Walking into one of Idea’s sales shops is, sadly, totally different -
Having had a number of problems with Idea’s services, you quickly learn that returning
to one of their stores is not the way to resolve the issue -
Right from the start, it becomes clear that the Vodafone Sales staff know their product and they take care to inform you of any limitations and restrictions. They’re welcoming, yet professional, and give you confidence that your custom is important to them.
While I can accept a less smart and less professional sales service, what I cannot
accept is when sales staff do not know (or, more likely, choose not to tell you)
about various limitations and restriction -
Unless you are unlucky enough to be in an area with poor reception like the seaside
in Goa, for example, Vodafone’s coverage and download/upload 3G speeds are very good
indeed. We often get between 5 and 7 megabits per second download speed and I have
known up to 10 megabits per second. Upload speeds (unless the upload speed is throttled
by your own device -
While Idea may advertise a “super fast” service, I’ve never seen evidence of this in the “real world”. In fact, many of the tests we did (on their 3G network) produced results that were not much better than a 2G network! If you question them on this, the sales staff seem to think that because Idea quotes “up to” 21mbps, then that is what you get … which only goes to demonstrate just what a poor understanding their staff have of data services in general. Idea can claim to provide any top speed they want, but what matters in reality is what speed you actually get … and its not good!